Telecom: Recruitments at MTN for Quality Assurance Office

@blogger.comMTN offers numerous opportunities to professionals of all nationalities.On our site you will find vacancies for positions being offered.Recruitment proces. MTN offers numerous s will generally take place in the country where the position is located.
Job Title    Quality Assurance Officer Online (5)
Department:    Customer Relations
Location:    Lagos
Job Description:
    * Effectively execute stated policies and procedures in respect of quality and performance management
    * Routinely monitor transactions performed by process owners to identify non-compliance.
    * Assist in the application of practical performance boosters
    * Participate in day-to-day performance and quality monitoring exercise
    * Assist in facilitating performance review processes ensuring objectivity, precision and promptness
    * Proactively assist in identifying environmental constraints to quality delivery
    * Analyse, summarize and review data; report findings, interpret results and make recommendations
    * Generate relevant reports
    * Perform other task as required by line manager
    * Actively assist line managers in the development of team and individual quality and performance standards
    * Facilitate target setting and performance contract development for all employees
    * Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers.
    * Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey
Job Conditions    Normal MTNN working conditions. Minimum qualification is 2.2 or its equivalent
Reporting To:     Quality Assurance Team Lead
Required Skills:   
    * 2 years general work experience – preferably within client environment
Employment Status :    Permanent
Qualification:        First degree
This vacancy expires on 9/8/2009
Click here to apply online